Simulated workplaceCAQA Lakeside Health is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
HLTCAQA LakesideSimulated workplace
Simulated workplace
Communications

Notice board

What the business is telling its staff this month.

Quality

Steriliser B out of service

Steriliser B is out of service after a cycle failed to hold temperature on load 26-0911. The service technician is booked for 16 September. All loads go through steriliser A until further notice, so plan instrument turnover with the reprocessing coordinator and do not delay transport of used instruments. No packs from the failed load were released.

3 September 2026

Compliance

Two-identifier check at every counter

A pathology result was handed to the wrong patient with the same surname this week and returned unopened. From today every staff member must ask the patient to state their full name and date of birth before handing over any document, result or prescription, and match both to the record. Shared name alerts have been added. Please re-read the identification procedure.

8 September 2026

Safety

Medical emergency drill, Warners Bay

The annual medical emergency drill at Warners Bay is on Thursday 17 September at 1:00 pm. All staff on site take part in their plan roles. Patients in the building at the time will be told a drill is in progress. Toronto and Charlestown drills follow in October. Attendance is recorded in the credential register.

9 September 2026

People

Influenza and pertussis boosters for staff

The nursing team is offering seasonal influenza and pertussis boosters to all staff during the week of 21 September. Bring your immunisation record. Staff whose records in the credential register are incomplete have been contacted by the Practice Manager. Vaccination is recorded in the register on the day.

10 September 2026

Event

Accreditation survey 3 December

The accreditation surveyors will visit all three sites on 3 December. The working group meets fortnightly from 16 September and evidence for each standard is being assembled in the governance folder. Every department lead is asked to check that their procedures are current, their registers are complete and their staff know where to find the policies.

11 September 2026