For trainers and assessors
How to use CAQA Lakeside Health with your students, what is included, and the mapping to the Health.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Health, release 10.0, developed by HumanAbility). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Register a new patient with an interpreter Reception and Practice Administration | Entry | HLTWHS001 Participate in workplace health and safetyHLTINF006 Apply basic principles and practices of infection prevention and controlHLTCCD003 Use medical terminology in health careHLTAADV001 Support clients to access health services | HLT37315 Certificate III in Health AdministrationHLT23221 Certificate II in Health Support Services |
| Run the reprocessing room for a day Dental Clinic | Entry | HLTSTE001 Clean and disinfect reusable medical devicesHLTSTE002 Inspect and pack reusable medical devicesHLTSTE003 Sterilise loadsHLTINF002 Process reusable medical devices and equipmentHLTDEN015 Prepare for and assist with dental procedures | HLT35021 Certificate III in Dental AssistingHLT37015 Certificate III in Sterilisation Services |
| Collect the Wednesday morning pathology list Pathology Collection Centre | Intermediate | HLTPAT014 Perform venous blood collectionsHLTPAT011 Receive, prepare and dispatch pathology specimensHLTPAT008 Identify and respond to clinical risks in pathology collectionHLTHPS005 Handle medical specimensHLTINF006 Apply basic principles and practices of infection prevention and control | HLT37525 Certificate III in Pathology |
| Deliver delegated rehabilitation sessions Allied Health | Intermediate | HLTAHA027 Assist with an allied health programHLTAHA028 Deliver and monitor physical or manual therapy programsHLTAHA031 Assist in rehabilitation programsHLTAHA047 Engage with clinical supervision and delegationHLTAHA032 Support maintenance of functional status | HLT33021 Certificate III in Allied Health AssistanceHLT43021 Certificate IV in Allied Health Assistance |
| Complete the weekly imprest, cold chain and drug safe checks Pharmacy | Intermediate | HLTPHA013 Order, maintain and distribute pharmaceutical stockHLTPHA010 Maintain pharmaceutical imprest stockHLTPHA015 Provide assistance in dispensary administrationHLTPHA011 Pack pharmaceutical productsHLTWHS001 Participate in workplace health and safety | HLT37121 Certificate III in Hospital or Health Services Pharmacy SupportHLT47121 Certificate IV in Hospital or Health Services Pharmacy Support |
| Respond to a collapse in the waiting room General Practice and Nursing | Intermediate | HLTAID011 Provide First AidHLTAID009 Provide cardiopulmonary resuscitationHLTAEDR002 Assess and respond to medical emergenciesHLTHPS002 Support health professional in the delivery of careHLTWHS001 Participate in workplace health and safety | HLT47715 Certificate IV in Medical Practice Assisting |
| Review a chronic disease management plan General Practice and Nursing | Advanced | HLTENN037 Perform clinical assessment and contribute to planning nursing careHLTENN038 Implement, monitor and evaluate nursing careHLTENN044 Implement and monitor care for a person with chronic health conditionsHLTENN047 Apply nursing practice in the primary health care settingHLTAAP002 Confirm physical health statusHLTENN045 Implement and monitor care of the older person | HLT54121 Diploma of Nursing |
| Audit infection control and emergency planning for accreditation Reception and Practice Administration | Advanced | HLTINF007 Implement and monitor infection prevention and control standards, policies and proceduresHLTSTE008 Monitor quality of cleaning, sterilisation and packaging processesHLTWHS004 Manage work health and safetyHLTADM010 Facilitate a coordinated approach to client careHLTAEDR003 Develop medical emergency plan | HLT57715 Diploma of Practice ManagementHLT47015 Certificate IV in Sterilisation Services |
All 56 current qualifications in HLT
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| HLT20121 | Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care | Certificate II | Adaptable |
| HLT21020 | Certificate II in Medical Service First Response | Certificate II | Adaptable |
| HLT23221 | Certificate II in Health Support Services | Certificate II | Featured here |
| HLT26015 | Certificate II in Population Health | Certificate II | Adaptable |
| HLT26120 | Certificate II in Indigenous Environmental Health | Certificate II | Adaptable |
| HLT30121 | Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care | Certificate III | Adaptable |
| HLT31020 | Certificate III in Ambulance Communications (Call-taking) | Certificate III | Adaptable |
| HLT31120 | Certificate III in Non-Emergency Patient Transport | Certificate III | Adaptable |
| HLT31220 | Certificate III in Basic Health Care | Certificate III | Adaptable |
| HLT33021 | Certificate III in Allied Health Assistance | Certificate III | Featured here |
| HLT33115 | Certificate III in Health Services Assistance | Certificate III | Adaptable |
| HLT35021 | Certificate III in Dental Assisting | Certificate III | Featured here |
| HLT35115 | Certificate III in Dental Laboratory Assisting | Certificate III | Adaptable |
| HLT36015 | Certificate III in Population Health | Certificate III | Adaptable |
| HLT36115 | Certificate III in Indigenous Environmental Health | Certificate III | Adaptable |
| HLT37015 | Certificate III in Sterilisation Services | Certificate III | Featured here |
| HLT37121 | Certificate III in Hospital or Health Services Pharmacy Support | Certificate III | Featured here |
| HLT37315 | Certificate III in Health Administration | Certificate III | Featured here |
| HLT37525 | Certificate III in Pathology | Certificate III | Featured here |
| HLT40121 | Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care | Certificate IV | Adaptable |
| HLT40221 | Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice | Certificate IV | Adaptable |
| HLT41020 | Certificate IV in Ambulance Communications (Dispatch) | Certificate IV | Adaptable |
| HLT41120 | Certificate IV in Health Care | Certificate IV | Adaptable |
| HLT42021 | Certificate IV in Massage Therapy | Certificate IV | Adaptable |
| HLT43021 | Certificate IV in Allied Health Assistance | Certificate IV | Featured here |
| HLT45021 | Certificate IV in Dental Assisting | Certificate IV | Featured here |
| HLT46015 | Certificate IV in Population Health | Certificate IV | Adaptable |
| HLT46115 | Certificate IV in Indigenous Environmental Health | Certificate IV | Adaptable |
| HLT47015 | Certificate IV in Sterilisation Services | Certificate IV | Adaptable |
| HLT47121 | Certificate IV in Hospital or Health Services Pharmacy Support | Certificate IV | Adaptable |
| HLT47321 | Certificate IV in Health Administration | Certificate IV | Adaptable |
| HLT47425 | Certificate IV in Audiometry | Certificate IV | Adaptable |
| HLT47515 | Certificate IV in Operating Theatre Technical Support | Certificate IV | Adaptable |
| HLT47715 | Certificate IV in Medical Practice Assisting | Certificate IV | Featured here |
| HLT47825 | Certificate IV in Optical Dispensing | Certificate IV | Adaptable |
| HLT50121 | Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice | Diploma | Adaptable |
| HLT50221 | Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Management | Diploma | Adaptable |
| HLT50321 | Diploma of Clinical Coding | Diploma | Adaptable |
| HLT51020 | Diploma of Emergency Health Care | Diploma | Adaptable |
| HLT52021 | Diploma of Remedial Massage | Diploma | Adaptable |
| HLT52115 | Diploma of Traditional Chinese Medicine (TCM) Remedial Massage | Diploma | Adaptable |
| HLT52215 | Diploma of Shiatsu and Oriental Therapies | Diploma | Adaptable |
| HLT52315 | Diploma of Clinical Aromatherapy | Diploma | Adaptable |
| HLT52415 | Diploma of Kinesiology | Diploma | Adaptable |
| HLT52515 | Diploma of Reflexology | Diploma | Adaptable |
| HLT52615 | Diploma of Ayurvedic Lifestyle Consultation | Diploma | Adaptable |
| HLT54121 | Diploma of Nursing | Diploma | Featured here |
| HLT55118 | Diploma of Dental Technology | Diploma | Adaptable |
| HLT57425 | Diploma of Audiometry | Diploma | Adaptable |
| HLT57715 | Diploma of Practice Management | Diploma | Featured here |
| HLT57821 | Diploma of Orthopaedic Technology | Diploma | Adaptable |
| HLT57921 | Diploma of Anaesthetic Technology and Practice | Diploma | Adaptable |
| HLT60121 | Advanced Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Management | Advanced Diploma | Adaptable |
| HLT62615 | Advanced Diploma of Ayurveda | Advanced Diploma | Adaptable |
| HLT64121 | Advanced Diploma of Nursing | Advanced Diploma | Adaptable |
| HLT65015 | Advanced Diploma of Dental Prosthetics | Advanced Diploma | Adaptable |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do trainers use this site with a class?
Allocate each student a role from the scenarios page and direct them to the inbox message that starts the task. Students work through the policies, procedures, forms and record systems as a new staff member would, and hand in the deliverables listed on the scenario page.
How do students sign in?
Students sign in with the access details issued by the RTO. Each student has their own workspace in the five record systems, so their entries do not affect other students or the seed records.
Are the patients real?
No. Every patient, staff member, client organisation and record on this site is fictional. Students must still treat the records as confidential to practise the privacy behaviours the scenarios assess.
Where are records kept and can I export them?
Every entry a student makes is saved to their workspace and can be exported by the assessor as a record list for the evidence file. The seed records stay in place for every student.
How do I reset the site for a new cohort?
Use the reset option in the assessor tools to clear student workspaces and restore the seed records, documents, inbox and calendar. Export student records before resetting.
Does the site assess clinical skills?
No. The site provides the workplace context, documents, records and decisions. Practical skills such as venepuncture, resuscitation, instrument reprocessing and patient handling must be observed in a clinical or simulated clinical environment with the equipment.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.