Simulated workplaceCAQA Lakeside Health is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
HLTCAQA LakesideSimulated workplace
Simulated workplace
Simulated Business Resources

For trainers and assessors

How to use CAQA Lakeside Health with your students, what is included, and the mapping to the Health.

HLT release 10.0HumanAbility
What is included

One simulated business, ready for assessment

A complete fictional employer

Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.

14 controlled documents

Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.

5 working systems

Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.

Inbox, notices and calendar

Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.

8 assessment scenarios

Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.

Mapping to current units

Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.

How to use it

A typical delivery pattern

  1. Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
  2. Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
  3. Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
  4. Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
  5. Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
  6. Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Unit mapping

Scenarios mapped to current units

Codes and titles were taken from training.gov.au on 10 September 2026 (Health, release 10.0, developed by HumanAbility). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.

ScenarioLevelUnits of competencyQualifications
Register a new patient with an interpreter
Reception and Practice Administration
EntryHLTWHS001 Participate in workplace health and safety
HLTINF006 Apply basic principles and practices of infection prevention and control
HLTCCD003 Use medical terminology in health care
HLTAADV001 Support clients to access health services
HLT37315 Certificate III in Health Administration
HLT23221 Certificate II in Health Support Services
Run the reprocessing room for a day
Dental Clinic
EntryHLTSTE001 Clean and disinfect reusable medical devices
HLTSTE002 Inspect and pack reusable medical devices
HLTSTE003 Sterilise loads
HLTINF002 Process reusable medical devices and equipment
HLTDEN015 Prepare for and assist with dental procedures
HLT35021 Certificate III in Dental Assisting
HLT37015 Certificate III in Sterilisation Services
Collect the Wednesday morning pathology list
Pathology Collection Centre
IntermediateHLTPAT014 Perform venous blood collections
HLTPAT011 Receive, prepare and dispatch pathology specimens
HLTPAT008 Identify and respond to clinical risks in pathology collection
HLTHPS005 Handle medical specimens
HLTINF006 Apply basic principles and practices of infection prevention and control
HLT37525 Certificate III in Pathology
Deliver delegated rehabilitation sessions
Allied Health
IntermediateHLTAHA027 Assist with an allied health program
HLTAHA028 Deliver and monitor physical or manual therapy programs
HLTAHA031 Assist in rehabilitation programs
HLTAHA047 Engage with clinical supervision and delegation
HLTAHA032 Support maintenance of functional status
HLT33021 Certificate III in Allied Health Assistance
HLT43021 Certificate IV in Allied Health Assistance
Complete the weekly imprest, cold chain and drug safe checks
Pharmacy
IntermediateHLTPHA013 Order, maintain and distribute pharmaceutical stock
HLTPHA010 Maintain pharmaceutical imprest stock
HLTPHA015 Provide assistance in dispensary administration
HLTPHA011 Pack pharmaceutical products
HLTWHS001 Participate in workplace health and safety
HLT37121 Certificate III in Hospital or Health Services Pharmacy Support
HLT47121 Certificate IV in Hospital or Health Services Pharmacy Support
Respond to a collapse in the waiting room
General Practice and Nursing
IntermediateHLTAID011 Provide First Aid
HLTAID009 Provide cardiopulmonary resuscitation
HLTAEDR002 Assess and respond to medical emergencies
HLTHPS002 Support health professional in the delivery of care
HLTWHS001 Participate in workplace health and safety
HLT47715 Certificate IV in Medical Practice Assisting
Review a chronic disease management plan
General Practice and Nursing
AdvancedHLTENN037 Perform clinical assessment and contribute to planning nursing care
HLTENN038 Implement, monitor and evaluate nursing care
HLTENN044 Implement and monitor care for a person with chronic health conditions
HLTENN047 Apply nursing practice in the primary health care setting
HLTAAP002 Confirm physical health status
HLTENN045 Implement and monitor care of the older person
HLT54121 Diploma of Nursing
Audit infection control and emergency planning for accreditation
Reception and Practice Administration
AdvancedHLTINF007 Implement and monitor infection prevention and control standards, policies and procedures
HLTSTE008 Monitor quality of cleaning, sterilisation and packaging processes
HLTWHS004 Manage work health and safety
HLTADM010 Facilitate a coordinated approach to client care
HLTAEDR003 Develop medical emergency plan
HLT57715 Diploma of Practice Management
HLT47015 Certificate IV in Sterilisation Services
Qualifications

All 56 current qualifications in HLT

The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.

CodeTitleLevelStatus here
HLT20121Certificate II in Aboriginal and/or Torres Strait Islander Primary Health CareCertificate IIAdaptable
HLT21020Certificate II in Medical Service First ResponseCertificate IIAdaptable
HLT23221Certificate II in Health Support ServicesCertificate IIFeatured here
HLT26015Certificate II in Population HealthCertificate IIAdaptable
HLT26120Certificate II in Indigenous Environmental HealthCertificate IIAdaptable
HLT30121Certificate III in Aboriginal and/or Torres Strait Islander Primary Health CareCertificate IIIAdaptable
HLT31020Certificate III in Ambulance Communications (Call-taking)Certificate IIIAdaptable
HLT31120Certificate III in Non-Emergency Patient TransportCertificate IIIAdaptable
HLT31220Certificate III in Basic Health CareCertificate IIIAdaptable
HLT33021Certificate III in Allied Health AssistanceCertificate IIIFeatured here
HLT33115Certificate III in Health Services AssistanceCertificate IIIAdaptable
HLT35021Certificate III in Dental AssistingCertificate IIIFeatured here
HLT35115Certificate III in Dental Laboratory AssistingCertificate IIIAdaptable
HLT36015Certificate III in Population HealthCertificate IIIAdaptable
HLT36115Certificate III in Indigenous Environmental HealthCertificate IIIAdaptable
HLT37015Certificate III in Sterilisation ServicesCertificate IIIFeatured here
HLT37121Certificate III in Hospital or Health Services Pharmacy SupportCertificate IIIFeatured here
HLT37315Certificate III in Health AdministrationCertificate IIIFeatured here
HLT37525Certificate III in PathologyCertificate IIIFeatured here
HLT40121Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health CareCertificate IVAdaptable
HLT40221Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care PracticeCertificate IVAdaptable
HLT41020Certificate IV in Ambulance Communications (Dispatch)Certificate IVAdaptable
HLT41120Certificate IV in Health CareCertificate IVAdaptable
HLT42021Certificate IV in Massage TherapyCertificate IVAdaptable
HLT43021Certificate IV in Allied Health AssistanceCertificate IVFeatured here
HLT45021Certificate IV in Dental AssistingCertificate IVFeatured here
HLT46015Certificate IV in Population HealthCertificate IVAdaptable
HLT46115Certificate IV in Indigenous Environmental HealthCertificate IVAdaptable
HLT47015Certificate IV in Sterilisation ServicesCertificate IVAdaptable
HLT47121Certificate IV in Hospital or Health Services Pharmacy SupportCertificate IVAdaptable
HLT47321Certificate IV in Health AdministrationCertificate IVAdaptable
HLT47425Certificate IV in AudiometryCertificate IVAdaptable
HLT47515Certificate IV in Operating Theatre Technical SupportCertificate IVAdaptable
HLT47715Certificate IV in Medical Practice AssistingCertificate IVFeatured here
HLT47825Certificate IV in Optical DispensingCertificate IVAdaptable
HLT50121Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care PracticeDiplomaAdaptable
HLT50221Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care ManagementDiplomaAdaptable
HLT50321Diploma of Clinical CodingDiplomaAdaptable
HLT51020Diploma of Emergency Health CareDiplomaAdaptable
HLT52021Diploma of Remedial MassageDiplomaAdaptable
HLT52115Diploma of Traditional Chinese Medicine (TCM) Remedial MassageDiplomaAdaptable
HLT52215Diploma of Shiatsu and Oriental TherapiesDiplomaAdaptable
HLT52315Diploma of Clinical AromatherapyDiplomaAdaptable
HLT52415Diploma of KinesiologyDiplomaAdaptable
HLT52515Diploma of ReflexologyDiplomaAdaptable
HLT52615Diploma of Ayurvedic Lifestyle ConsultationDiplomaAdaptable
HLT54121Diploma of NursingDiplomaFeatured here
HLT55118Diploma of Dental TechnologyDiplomaAdaptable
HLT57425Diploma of AudiometryDiplomaAdaptable
HLT57715Diploma of Practice ManagementDiplomaFeatured here
HLT57821Diploma of Orthopaedic TechnologyDiplomaAdaptable
HLT57921Diploma of Anaesthetic Technology and PracticeDiplomaAdaptable
HLT60121Advanced Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care ManagementAdvanced DiplomaAdaptable
HLT62615Advanced Diploma of AyurvedaAdvanced DiplomaAdaptable
HLT64121Advanced Diploma of NursingAdvanced DiplomaAdaptable
HLT65015Advanced Diploma of Dental ProstheticsAdvanced DiplomaAdaptable
Delivery format

Delivery and LMS compatibility

Hosted web application

Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.

LMS ready

Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.

Privacy by design

Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.

Accessibility and motion

Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.

Licensing

Licensing and usage

RTO licence

Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.

Intellectual property

All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.

Customisation

Branding and customisation

Branding

A private copy with the RTO's own business name, colours and logo can be produced on its own address.

Content

Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.

Integration

Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.

FAQ

Questions trainers ask

How do trainers use this site with a class?

Allocate each student a role from the scenarios page and direct them to the inbox message that starts the task. Students work through the policies, procedures, forms and record systems as a new staff member would, and hand in the deliverables listed on the scenario page.

How do students sign in?

Students sign in with the access details issued by the RTO. Each student has their own workspace in the five record systems, so their entries do not affect other students or the seed records.

Are the patients real?

No. Every patient, staff member, client organisation and record on this site is fictional. Students must still treat the records as confidential to practise the privacy behaviours the scenarios assess.

Where are records kept and can I export them?

Every entry a student makes is saved to their workspace and can be exported by the assessor as a record list for the evidence file. The seed records stay in place for every student.

How do I reset the site for a new cohort?

Use the reset option in the assessor tools to clear student workspaces and restore the seed records, documents, inbox and calendar. Export student records before resetting.

Does the site assess clinical skills?

No. The site provides the workplace context, documents, records and decisions. Practical skills such as venepuncture, resuscitation, instrument reprocessing and patient handling must be observed in a clinical or simulated clinical environment with the equipment.

Talk to CAQA

Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.