Our departments
Six departments make up the business. Each page shows the purpose, the people, the measures that matter and the systems the team works in.
Reception and Practice Administration
Runs the front desk, appointment book, patient registration, billing, recalls and telehealth coordination across all three sites, and holds the accreditation, privacy and complaints systems that keep the centre compliant and patients informed.
General Practice and Nursing
Delivers medical consultations, treatment room care, immunisation, chronic disease management and care coordination, and leads the clinical response to medical emergencies in the centre, working to the scope of each clinician's registration.
Allied Health
Provides physiotherapy, occupational therapy, dietetics, podiatry and speech pathology assessment and treatment, with allied health assistants delivering supervised programs in the clinic, in groups and in patients' homes.
Dental Clinic
Provides general, preventive and emergency dentistry in a four-chair clinic, including radiography, hygiene and oral health education, and runs the instrument reprocessing room that also serves the treatment rooms at Warners Bay.
Pathology Collection Centre
Collects blood and other specimens for the partner laboratory, identifies patients and labels specimens correctly, manages specimen storage and courier despatch, and looks after anxious, young and unwell patients during collection.
Pharmacy
Dispenses prescriptions, packs medications for aged care and home care clients, supplies imprest stock to the treatment rooms, manages the vaccine fridges and cold chain, and gives medicines information to the clinical team.